Shipping
Last updated: July 2026
We currently ship within the UK only.
Orders are typically dispatched within 1–2 working days. Delivery times and costs are shown at checkout.
If you have any questions about delivery, please contact us at support@afterz.uk.
Responsibility for the products transfers to you once they have been delivered to and received at the delivery address provided.
Returns
Last updated: July 2026
Unused products may be returned within 30 days of delivery under our own returns policy.
Products should be returned unused and in their original condition. You may handle a product only as you would in a shop — enough to establish its nature, characteristics and function. If a product has been handled beyond this, we may reduce your refund to reflect any loss in value. Unused products and faulty items are refunded in full.
In addition to our 30-day returns policy, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel most orders within 14 days of receiving them, without giving a reason. To exercise your cancellation right or to start a return under our 30-day returns policy, please contact us at support@afterz.uk with your order number.
Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.
Refunds will be issued to the original payment method within 14 days of receiving the returned product, or of receiving evidence that you have sent it back, whichever is sooner.
Where you cancel under your statutory 14-day right, we will also refund the cost of standard outbound delivery. For all other returns, outbound shipping costs are non-refundable unless the item is faulty or incorrect.